The Venetian Macao | Hotel in Macau

Other Policy Please kindly note: guests are required to provide names (same as the travel document) in english at the time of booking, and other languages are not accepted. name changes after the booking is made are not permitted, all guests must be registered at check-in and present a valid passport or identification document, along with valid authorization to stay slip, once the booking is completed, the hotel reserves the right to debit guests' credit cards. a valid credit card is required for completing the transaction online. virtual credit card is not accepted, the same physical credit card used for booking must be present by the cardholder at the time of check-in for verification/payment, the hotel does not accept third-party payment unless a payment authorization form together with front and back copies of the credit card, and photo id/passport of the credit card holder are all submitted to the hotel 7 days before the arrival date. please contact the hotel directly for further information and assistance, booking exceeding 2 rooms with the same guest name is not allowed, guests aged under 18 must be accompanied by adults (aged above 18) when staying at the property, the property offers free shuttle service from the airport, ferry terminals, and border gates. for running times and pickup/drop-off locations, please contact the property directly, to enjoy a fast and efficient check-in experience without queuing at the hotel counter, guests have to complete the registration through a secure link sent by the property after the booking is made. more information will be shown in the hotel's direct message, "breakfast-included rates include breakfasts for up to 2 adults only. breakfast for children and/or extra guests will be charged separately.", please note that the hotel will charge the payment in hotel local currency (macau pataca) upon arrival with the exchange rate determined by the hotel, if the guest is unable to present the original credit card upon check-in, the hotel will process the refund to the original credit card and charge the guest on-site. the hotel will not bear any costs due to foreign exchange rates, pursuant to the applicable hotel cancellation policy, total price of the reservation(inclusive of service charge and government tax) or first night's accommodation fee(inclusive of service charge and government tax) will be charged for no-show reservations and for reservations that incur a cancellation fee.guests under the age of 18 can only check in with a parent or official guardian, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.