The Marco Polo | Hotel in West Mackay

| 8.6 (724 Reviews) |  1 Bathroom
West Mackay Hotel | The Marco Polo

Hotel in West Mackay

Along with an outdoor pool, this smoke-free hotel has concierge services and dry cleaning. Self parking is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite.
Weekly housekeeping is available.
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.


Recreational amenities at the hotel include an outdoor pool.

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Amenities

  • Air Conditioner
  • Parking
  • Pool
  • TV
  • Security/Safety
  • Bedding/Linens
  • Wellness Facilities
  • Toiletries
  • Guest Services
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry

Policies

Check-in
Check-in Check-in start time: 2:00 pm; check-in end time: 10:00 pm early check-in subject to availability late check-in subject to availability minimum check-in age: 18
Check-out
Check-out Check-out before 10:00 am
Payment Policy
Payment Policy Crib (infant bed) fee: aud 15.0 per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy
Child Policy Children are welcome. cribs (infant beds) are available for aud 15.0 per stay.
Pet Policy
Pet Policy Pets not allowed (service animals are welcome, and are exempt from fees)
Other Policy
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival. cashless transactions are available safety features at this property include a fire extinguisher please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service.

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Reviews

Barrie Aug 28, 2026 12:03:53 PM
Summary: Good hotel in Mackay. Clean and quiet despite being on a main road. Friendly staff. Meal facilities close by. Would stay again. Undercover car parking a bonus
alan Aug 28, 2026 09:25:45 AM
Summary: Great Staff , spacious rooms
Lawrence May 30, 2026 07:39:02 PM
Summary: Friendly staff, late check-in is available. Room was clean and spacious. Free car park. Would stay again if in the area! Good value.
Clayton Mar 27, 2026 02:05:17 PM
Summary: Love staying here the spa room is really spacious super comfortable king bed Huge shower free parking and just a fue minutes from the cbd will stay here in a pinch when I’m passing through town that’s for sure 😎👍
Vinaisi Jan 17, 2026 10:34:11 AM
Summary: Air conditioning was quite awesome.
Georgina Jan 17, 2026 06:26:04 AM
Summary: Comfortable room. Great to have the additional amenity of a microwave and small bench as well as crockery and cutlery. Fully covered parking right outside the room.
Kerrie Jan 10, 2026 05:29:12 PM
Summary: Air conditioning was perfect, beautiful shower & the softest most amazing beds & pillows. It is the only motel we stay in when we go to Mackay.
Marrianne Jan 6, 2026 02:29:58 PM
Summary: Noisy as in flight path, but bearable
Suzanne Jan 3, 2026 04:18:40 AM
Summary: Very comfortable
Nimrat Jan 2, 2026 11:43:13 AM
Summary: Yes room was clean

FAQ's

Is this The Marco Polo pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Marco Polo have a swimming pool? 

Yes, this The Marco Polo has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Marco Polo? 

Best-rates for the The Marco Polo starts from $104 per night with includes Air Conditioner, Parking, Pool, TV, Security/Safety, Bedding/Linens, Wellness Facilities, Toiletries, Guest Services, Child Friendly, Internet, Kitchen, Laundry with all other amenities. Perfect for Weddings is committed to ensuring every guest experiences a comfortable and extraordinary stay, whether planning a romantic getaway, a honeymoon, a pet-friendly stay, or celebrating with the entire wedding party.

Is The Marco Polo a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Marco Polo wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the The Marco Polo has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Marco Polo? 

Based on the information reported by the owner or manager, the The Marco Polo indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Marco Polo? 

Based on the information reported by the owner or manager, details for the cancellation policy for the The Marco Polo are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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