The Marco Polo | Hotel in West Mackay

| 8.6 (706 Reviews) | 1 Bathroom

Hotel in West Mackay

Suburban hotel in Mackay with free parking
Along with an outdoor pool, this smoke-free hotel has concierge services and dry cleaning. Self parking is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite.
Weekly housekeeping is available.
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Air Conditioner
Parking
Pool
TV
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Toiletries
Guest Services
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in Check-in start time: 2:00 pm; check-in end time: 10:00 pm early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out Check-out before 10:00 am

Payment Policy Crib (infant bed) fee: aud 15.0 per stay credit card charges are subject to a surcharge of 3 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are available for aud 15.0 per stay.

Pet Policy Pets not allowed (service animals are welcome, and are exempt from fees)

Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service. please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival.

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Reviews

Donna Nov 22, 2025 11:33:21 AM

Summary: The room was clean and had fairly recently been updated, parking was easy, location was great across the street from a lovely beach. The restaurant was not accessible, we were told it was reserved 6 months in advance so it was probably very good but disappointed that we could not eat there but there were other restaurants within walking distance.

Barry Nov 20, 2025 07:06:07 AM

Summary: The Manager/Owner he was very easy going he had an awesome attitude which has reflected through his staff who were very funny and hard workers which our rooms were clean during our stay clean towels everyday and air con was perfect. Our stay at Marco Polo was awesome

Peter Nov 14, 2025 04:05:41 PM

Summary: Staff were amazing and the room was perfect.

Oct 3, 2025 05:21:54 AM

Summary: Clean and comfortable, filled all our needs

Yasmin Oct 2, 2025 10:58:12 PM

Summary: Welcomed by very friendly staff who were accommodating to our early arrival and very impressed by the room cleanliness. Would absolutely stay again.

Robert Sep 24, 2025 12:12:34 PM

Summary: Clean room

Charlotte Sep 22, 2025 10:12:29 AM

Summary: Beds are really comfortable. Room is clean on entry. Staff is wonderful & very considerate 😊 I'll continually choose to stay here because of it's location as well.

Daryl Sep 22, 2025 02:33:42 AM

Summary: Quiet, clean and comfortable.

David Sep 20, 2025 07:24:30 AM

Summary: A last minute booking due to an unexpected hospital stay, so i turned up late looking like a homeless person in a sling and multiple dressings and a shopping bag with a few belongings in. I was very warmly greeted at reception. Wonderful manager. I was lucky to get the last room.which was very nice. Very clean and fresh smelling, bed was awesome after 3 nights in hospital. Much needed rest, next morning was warmly greeted by the same manager, he took my key so i didn't need to walk to reception,asked if i needed an Uber or taxi. But i had a lift coming who had to travel a long distance. He said i could sit and wait in a comfy chair and even gave me a cold bottle of water. Great service, will definitely be returning for a recreational stay. Thank you

rex Sep 15, 2025 02:56:21 PM

Summary: Have stayed here previously and also at a lot of Motels in Mackay I must say the improvements at this property are exceptional Room was in impeccable condition spotless, bed very good and staff extremely friendly Well worth a visit!!!

FAQ's

Is this The Marco Polo pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Marco Polo have a swimming pool?

Yes, this The Marco Polo has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Marco Polo?

Best-rates for the The Marco Polo starts from $93 per night with includes Internet, Pool, Bedding/Linens, Wellness Facilities, Guest Services, Kitchen, Laundry, Air Conditioner, Parking, TV, Accessibility, Security/Safety, Toiletries, Child Friendly with all other amenities. Perfect for Weddings is committed to ensuring every guest experiences a comfortable and extraordinary stay, whether planning a romantic getaway, a honeymoon, a pet-friendly stay, or celebrating with the entire wedding party.

Is The Marco Polo a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Marco Polo wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Marco Polo has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Marco Polo?

Based on the information reported by the owner or manager, the The Marco Polo indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Marco Polo?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Marco Polo are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $93