Sandos Playacar All Inclusive | Resort in Playa del Carmen

| 7.5 (663 Reviews) | 49 Bathrooms 141 Guests

Playacar Zona Hotelera Resort | Sandos Playacar All Inclusive

Resort in Playacar Zona Hotelera, Playa del Carmen

Located on an 800-yard stretch of private beach, this all-inclusive resort features 4 pools, a kids and teen club and a 9-hole mini golf. This Playa del Carmen hotel is near Xcaret WaterPark. Each spacious room at Sandos Playacar Beach Resort is decorated in tropical colors and features a plasma TV, well-stocked mini-bar and a private balcony. It also offers a work desk and a safe in every room. Sandos Playacar Beach Resort offers 2 lighted tennis courts, a fully equipped gym and free bike rentals with organized tours. Water activities include snorkeling and water basketball. Guests can enjoy both casual and fine dining at Sandos Playacar Beach Resort. An Italian buffet, gourmet steak house and Mexican specialties are just a few of the various options. The resort features an ocean front family pool with water slides and swim up bar. The archaeological sites of Tulúm and Cobá are within an hours’ drive of this Sandos Playacar Beach Resort.

Sandos Playacar All Inclusive is located in Playa del Carmen.

This 551 Bedrooms Resort is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Restaurant, Laundry, Ocean View, and several others. This is a 5 star rated property and has over 663 reviews with the average score of 7.5 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Resort for your next visit, you will surely love it.

You can check the reviews and description of this 551 Bedrooms Resort if you want to learn more about this PerfectforWeddings place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Sandos Playacar All Inclusive in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Sandos Playacar All Inclusive”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Resort, please let us know.

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Wheelchair Accessible
Private Beach
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Hot Tub
Internet
Laundry

Policies

Check-in The minimum age for check-in is 18

Infant Policy Cots are available from age 0 to 1 without price in crib

Pet Policy Pets are not allowed

Other Policy Please note that for reservations done for more than 4 rooms, different policies apply, and the payment of the full reservation must be made after reservation. an environment fee of mxn 85 per night is not included and must be paid at check-in.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, payment before arrival by bank transfer is required. the property will contact you after you book to provide instructions, guests under the age of 18 can only check in with a parent or official guardian.

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Reviews

AYMAN, United States Jun 24, 2025 07:00:00 AM

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: Service how they deal with the visitor and very nice beautiful people

Negative: Nothing everything is good

Pablo, United States Jun 9, 2025 07:00:00 AM

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: Great location, lots of activities and restaurant and snacking choices. Incredible beach and friendly staff.

Negative: A little bit difficult to move around with little kids, I would recommend bringing a stroller.

Summary: Caribbean paradise

Brett, United States May 30, 2025 07:00:00 AM

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: The quantity of things included in the price of the stay is quite impressive. Pools were very nice, each one had a swim-up or poolside bar. 2 of the family pools had water slides for the kids. Had a beautiful beach with plenty of seating. Buffet had tons of food options, something for literally everyone. Room service available for free basically from the time you wakeup til you go to bed, not sure until when exactly but at least 1 AM. Rooms were well-cleaned, huge plenty of room for our family of 4, nice free minibar in the room. Best dishes of the week were the Molcajete from the Mexican restaurant, the Picaña from the Brazilian and the Chicken Curry from the Asian restaurant. Seek and go transportation services onsite were awesomely convenient. Highly recommend to get to Xcaret, dont get ripped off buying from Xcaret direct. Shows were actually awesome for being included in the all inclusive price.

Negative: For all of the thing the resort offers, it still left a lot to be desired. First off the layout, it is roughly 1-1.5 km from lobby to the beach. All of the family rooms are around the lobby. Main pool, beach and buffet is 1-1.5 km walk. Not too bad once or twice, but doing the out and back at least twice per day was exhausting. Yes, they have a shuttle that comes every 20 mins or so, but sometimes it would be full so mostly we opted to walk. You literally had to walk the perimeter/through the adults only area to get from our rooms to the bottom. Seemed like very poor design of the resort. Why not just have half the resort be the adults only area and half the resort be the family area and not make the family area hike the whole facility. We reached out to the facility via phone, via email, booking message to let them know that we were 3 families with 4 rooms about a month before our stay and a request to have us stay near each other. Never got a response via any way. When we got there the response was no you're not staying near each other, and its a request not a guarantee we cant help you. I totally understand its not guaranteed but with no response whatsoever and no sympathy on arriving it certainly doesnt feel they tried. Reservations at restuarant: extremely difficult to come back, app is very finicky and restaurants open and close on a whim. We were recommended by staff to make reservations ahead of time, which we did, and 2 of those reservations were cancelled on us because they closed the restaurants that day. When it happened to the restaurant we were most looking forward to we were told we could go down to guest services at the main meeting place so they could help us (a 10 minute walk) when we got there we were told we had to make the reservations via the app and they couldnt help. Seems like every usable inch of the resort is occupied by some building.

Elena, United States Feb 19, 2025 08:00:00 AM

Reviewer Type: Couple

Travel Purpose: leisure

Positive: The staff who was available at the beach in adults only section gracefully provided us with the restaurants reservation. We were unable to place it online on the date of the arrival as there were no availability because of St. Valentine's Day. The property organized the huge souvenir market event. There were tents with all kind of staff: t-shirts, jewelry, cups, lamps... It was so festive and special! Credit cards were accepted at each tent.

Negative: There was no availability of the room type Hacienda One Bedroom Suite for whole 8 nights of our stay. Thus I had to take Select Superior (2 Adults - Adults Only) room type for the last 3 nights. The dark and dated room on the ground floor that was initially provided to us left much to be desired to tell the least. The shower didn't have hot water, the phone to reach the reception was not working... I had to run back and forth from the room to the guest services to get help. It was upsetting as it was our second reservation with the property. The staff knew that I was with the elderly Mom who lacked mobility. It took 3.5 hours for us to finally pay for the upgrade and to get to the other room.

Summary: Check the room type while booking

Elena, United States Feb 19, 2025 08:00:00 AM

Reviewer Type: Couple

Travel Purpose: leisure

Positive: All the hotel's staff from the reception, bell boys to the gardeners are very attentive to the guests. They are cleaning, helping with the requests, trying to make your stay safe and comfortable. You can order meals in the room which is a free service as well as to take a ride to the beach. There is a mini-"bus" with 3 stops on the way for the guest to hop in. Spa is excellent. Food, drinks is fantastic. The French restaurant is our favorite one best. The resort was full, but because each building is surrounded by the trees and plants, there is privacy. Adults only beach is very convenient and is being cleaned and maintained very well. The show every night is very professional and joyful.

Negative: I wish we proactively were informed about the free room service option. My elderly Mom has mobility issues and I would have been using bell boys ride service more. For me there was a lack of entertainment and activities during the day. There was aqua-aerobics, but there were no information when it should. The evening shows started at 9 pm which was kind of late. I wish it was at 8 pm.

Summary: The guest are the center of attention

Christopher, Brazil Aug 20, 2024 07:00:00 AM

Reviewer Type: Solo Traveller

Travel Purpose: leisure

Positive: Variety of eating locations. Comfy rooms. LOVED the juice bar on the beach.

Negative: It is spread out. Have to walk a lot from beach to front desk. However, they do have golf carts to help.

Summary: Peaceful and relaxing spot on n paradise.

Martin, United Kingdom Aug 20, 2024 07:00:00 AM

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: Beautiful beach, good pools, food was good quality. This was our first all inclusive and we stayed here for three nights. Good gym. Comfortable rooms. Like having a small pool and hot tub by the hacienda rooms.

Negative: Check in and check out were really poorly organised. There is a total lack of management and communication. Make sure you've paid everything or you will have to join a long queue just to leave. For some reason I wasn't charged the tourist eco tax on check in so had to queue to pay it on leaving. Lack of staff at some bars resulting in long waits. Predominantly Spanish speaking guests (this isn't a negative, just an observation), we were hoping for more English speaking kids for our kids to make friends with in the few days we were there. The water slides seem much smaller than in the photos.

Summary: Nice stay with some frustrations

Craig, South Africa Aug 16, 2024 07:00:00 AM

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: Beach very nice and clean so was the room food. spoilt for chose.

Negative: everything was perfect

Summary: Loved it . Would love to go back

Natasha, Australia Jun 20, 2024 07:00:00 AM

Reviewer Type: Family With Children

Travel Purpose: leisure

Positive: everything! so many pools, great for kids with a water park, food was fabulous and so extensive. couldn’t fault it will definitely be back!

Negative: we would of liked a balcony with a view but didn’t really use it anyway.

Summary: one of the best hotels we have ever stayed at

Pate, United States Jun 14, 2024 07:00:00 AM

Reviewer Type: Family With Children

Travel Purpose: leisure

FAQ's

Is this Sandos Playacar All Inclusive pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Sandos Playacar All Inclusive?

Check-in time for Sandos Playacar All Inclusive starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Sandos Playacar All Inclusive have a swimming pool?

Yes, this Sandos Playacar All Inclusive has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sandos Playacar All Inclusive?

Best-rates for the Sandos Playacar All Inclusive starts from $499 per night with includes Oceanfront, Business Services, Bar, Guest Services, Parking, Laundry, Restaurant, Ocean View, Private Beach, Child Friendly, Wheelchair Accessible, Transportation/Shuttle, Designated Smoking Area, Balcony/Terrace, Accessibility, Sports/Activities, Spa, Hot Tub, Air Conditioner, View, Security/Safety, Bedding/Linens, Entertainment, Internet, Pool, Wellness Facilities, Breakfast with all other amenities. Perfect for Weddings is committed to ensuring every guest experiences a comfortable and extraordinary stay, whether planning a romantic getaway, a honeymoon, a pet-friendly stay, or celebrating with the entire wedding party.

Is Sandos Playacar All Inclusive a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sandos Playacar All Inclusive wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sandos Playacar All Inclusive is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sandos Playacar All Inclusive?

Based on the information reported by the owner or manager, the Sandos Playacar All Inclusive indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sandos Playacar All Inclusive?

Based on the information reported by the owner or manager, details for the cancellation policy for the Sandos Playacar All Inclusive are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $499