Sheraton Qiandao Lake Resort | Hotel in Hangzhou

| 9.0 (70 Reviews) | 1 Bathroom

Chun'an Hotel | Sheraton Qiandao Lake Resort

Hotel in Chun'an, Hangzhou

Luxury hotel with 3 restaurants and a full-service spa
This smoke-free hotel features 3 restaurants, a full-service spa, and a water park (surcharge). Free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a health club, and a bar/lounge.
Housekeeping is available on request.
Sheraton Qiandao Lake Resort offers 249 air-conditioned accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters and premium bedding. 37-inch LCD televisions come with satellite channels. Full-sized refrigerators/freezers and coffee/tea makers are provided. Bathrooms include separate bathtubs and showers, bathrobes, complimentary toiletries, and hair dryers.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

A health club and a water park (surcharge) are featured at the hotel. An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in Check-in start time: 3 pm; check-in end time: 5:30 am express check-in available late check-in subject to availability

Check-out Check-out before noon express check-out available

Payment Policy Fee for buffet breakfast: approximately cny 158 per person fee for in-room wired internet: cny 80 per day (rates may vary) fee for wired internet in public areas: cny 20 per hour (rates may vary) airport shuttle fee: cny 7000 per vehicle (one-way) airport shuttle fee per child: cny 7000 (one-way), (from 1 to 18 years old) rollaway bed fee: cny 400.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. rollaway/extra beds are available for cny 400.0 per night. free cribs (infant beds)!

Pet Policy No pets or service animals allowed

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, mobile payments, and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

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Reviews

Michael Ka Chung Aug 19, 2019 05:41:38 PM

Summary: service should be trained upto global standard, partners I am using the same standard of other Sharaton Hotel in key cities. Front desk is nice and friendly, but should more proactive, like call the customer to confirm if I have registered membership as well as ask me if I have drive and issue me the parking ticket. In terms of condition, I have to point out the shower facility, which I would like to use handy shower but the forest shower is keep watering on the top. For breakfast, the option is less, taste is not satisfy, personal opinion, but bakery items is very good. For the rest, I would say good.

Matus Jul 14, 2019 02:56:37 AM

Summary: Very nice hotel near the lake. Rooms were spacious and clean. Breakfast and hotpot dinner were good quality. Employees provided good service.

Oct 23, 2018 10:12:22 AM

Summary: Very relaxing stay, view on the lake. breakfast is good. there is outdoor pool and indoor pool and gym. many local restaurant nearby, and the hotel has 3 restaurants. one of them server the local famous dish: fish head soup. it tastes delicious.

Ng Apr 3, 2018 04:33:40 PM

Summary: Overall is ok, just the check in process a bit slow

Kevin Mar 19, 2018 07:10:44 PM

Summary: Excellent location by the lake and close to the amenities. The hotel was clean, spacious with good leisure facilities. Checking out was not a good experience. It took nearly 20 minutes and it was not clear what we were being charged with. Without the help of a Chinese speaking friend we would not have resolved the issues to our satisfaction.

Simon saiwing May 20, 2016 06:38:05 PM

Summary: I spent 3 nights there but the airconditioning was not working all 3 nights even though it was being fixed everyday, I don't know what happened but it did make my sleep very bad. Other than this issue, I would not complain too much as the hotel property by itself is very good and at excellent location. I will stay there again if the airconditioning going to work next time.

Qian wen Jan 16, 2016 04:17:59 PM

Summary: The room was nice and comfortable just as seen in the pictures. We stayed one night and had dinner and lunch(2nd day) in the Chinese restaurant of the hotel and it was really great! One drawback is that the cleaning staff attempted to clean the room while we were out in the morning, and she just left when she found we did not checked out yet.she just took away the bed sheets and left with mess. We asked them to make the bed again after we came back, and the staff told us that the front desk told them we checked out already so they came in to clean. There's some problems in the communication between staff and we hope they can improve accordingly.

Stefan Dec 23, 2015 08:16:00 AM

Summary: Was a very happy stay... Got free upgrade to business room...wonderful!! You don't want to go home to your own apartment again...Service, hotel, location were perfect. Can only recommend..

Yan Dec 4, 2015 04:59:36 PM

Summary: The stay was quite comfortable. We love the environment & convenience of the hotel, while we are not satisfied with the service. I have booked a twins beds room, while the reception lied to me that I have booked a king bed room. After double checking, they told me that they can only offer me a king bed room as they do not have any twins bed room available.

Mary Dec 11, 2014 01:13:35 PM

Summary: This is a great hotel with nice location and great view of the lake. The staff are friendly and courteous. However, I must say something about the concierge. Staff at the concierge desk was not very well informed of things happening around the lake. He was not able to give us the exact information about how to get to the wharf and how long it will take to get there. He even gave us wrong information about the boat tour out of the wharf, which is 1 of the highlights of visiting Chindaohu. Because of the wrong information, all my schedules following the boat tour were messed up, including my return to Hongzhou.

FAQ's

Is this Sheraton Qiandao Lake Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Sheraton Qiandao Lake Resort?

Check-in time for Sheraton Qiandao Lake Resort starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Sheraton Qiandao Lake Resort have a swimming pool?

Yes, this Sheraton Qiandao Lake Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Sheraton Qiandao Lake Resort?

Best-rates for the Sheraton Qiandao Lake Resort starts from $73 per night with includes Restaurant, Barbecue/Outdoor Cooking, Air Conditioner, TV, Sports/Activities, Guest Services, Breakfast, Hot Tub, Kitchen, Laundry, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Business Services, Bar, Toiletries, Child Friendly, Internet, Parking, Wheelchair Accessible, Accessibility, Spa, Pool, Bedding/Linens, Wellness Facilities with all other amenities. Perfect for Weddings is committed to ensuring every guest experiences a comfortable and extraordinary stay, whether planning a romantic getaway, a honeymoon, a pet-friendly stay, or celebrating with the entire wedding party.

Is Sheraton Qiandao Lake Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Sheraton Qiandao Lake Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Sheraton Qiandao Lake Resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Sheraton Qiandao Lake Resort?

Based on the information reported by the owner or manager, the Sheraton Qiandao Lake Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Sheraton Qiandao Lake Resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Sheraton Qiandao Lake Resort are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:

US $73