TORTUE HAMBURG | Hotel in Hamburg

9.6 (633 Reviews) |  1 Bathroom
Neustadt Hotel | TORTUE HAMBURG

Hotel in Neustadt, Hamburg

Along with 3 restaurants, this smoke-free hotel has 5 bars/lounges and a snack bar/deli. WiFi in public areas is free. Other amenities include valet parking, concierge services, and dry cleaning.
TORTUE HAMBURG offers 128 air-conditioned accommodations with free minibar items and minibars. Beds feature down comforters and premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Show more

Amenities

  • Air Conditioner
  • Parking
  • TV
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Security/Safety
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry

Policies

Check-in
Check-in Check-in time starts at 4:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out Check-out before noon
Payment Policy
Payment Policy Fee for full breakfast: approximately eur 59 for adults and eur 19 for children valet parking fee: eur 45 per day pet fee: eur 30 per pet, per night service animals are exempt from fees rollaway bed fee: eur 50.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy
Child Policy Children are welcome. rollaway/extra beds are available for eur 50.0 per night.
Pet Policy
Pet Policy 1 total pets pets allowed for an extra charge of eur 30 per pet, per night service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only
Other Policy
Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Secure a deal for the entire wedding group with our group booking rates!

Let our dedicated wedding agents help you find the perfect accommodations for your group.

Learn Morephone +1-604-210-0527

Reviews

Finn Jul 10, 2026 01:06:10 AM
Summary: The hardware of TORTUE HAMBURG is undoubtedly 5-star. The rooms, the general atmosphere, and the quality of the food in the Brasserie were absolutely excellent.However, the guest service and complaint management were highly disappointing for an establishment of this caliber. During my stay, 6-9 og JuIi I experienced a clear breach of international wine service standards in the Brasserie on two consecutive nights. When ordering a glass of Primitivo, the glass was brought to the table already filled, without showing the bottle or pouring it in front of the guest.What makes it highly unacceptable for a luxury hotel is the total lack of response. I sent emails to both 'info' and the 'Brasserie' during my stay, and I raised the issue verbally twice during checkout and payment. Nobody has bothered to react, follow up, or reply to my feedback.Great rooms and food cannot make up for being completely ignored as a guest.
kristoffer Jun 30, 2026 07:45:00 PM
Summary: Betty nice
Maria Jun 22, 2026 06:30:13 PM
Summary: Great lication. Rooma spacious and nicely decorated. Staff super friendly and efficient. Breakfast amazing
per Apr 6, 2026 05:38:00 PM
Summary: Just great!!!
Katya Feb 25, 2026 05:25:54 PM
Summary: Top
Laurits Feb 5, 2026 01:15:00 AM
Summary: Z
Deborah Oct 15, 2025 11:45:00 PM
Summary: Could make room warmer
Roger Thomas Oct 10, 2025 05:45:10 PM
Summary: The Tortue is a fabulous hotel with top end bars and restaurants within.
OLIVER Oct 3, 2025 05:14:04 PM
Summary: Very nice hotel
James Richards Sep 15, 2025 03:39:38 PM
Summary: Loved the valet parking. Hotel is modern and staff were accommodating.

FAQ's

Is this TORTUE HAMBURG pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the TORTUE HAMBURG have a swimming pool? 

No, this TORTUE HAMBURG does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in TORTUE HAMBURG? 

Best-rates for the TORTUE HAMBURG starts from $219 per night with includes Air Conditioner, Parking, TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Bedding/Linens, Wellness Facilities, Restaurant, Bar, Toiletries, Guest Services, Breakfast, Child Friendly, Internet, Kitchen, Laundry with all other amenities. Perfect for Weddings is committed to ensuring every guest experiences a comfortable and extraordinary stay, whether planning a romantic getaway, a honeymoon, a pet-friendly stay, or celebrating with the entire wedding party.

Is TORTUE HAMBURG a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel good or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the TORTUE HAMBURG wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the TORTUE HAMBURG is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the TORTUE HAMBURG? 

Based on the information reported by the owner or manager, the TORTUE HAMBURG indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for TORTUE HAMBURG? 

Based on the information reported by the owner or manager, details for the cancellation policy for the TORTUE HAMBURG are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

See More

Recently Booked Locations

Recently Booked Properties