TORTUE Hamburg | Hotel in Hamburg

| 9.3 (1847 Reviews) |   Pet Friendly  7 Bathrooms  16 Guests
Neustadt Hotel | TORTUE Hamburg

Hotel in Neustadt, Hamburg

This boutique hotel is directly located in Hamburg city center, a 1-minute walk from the Neuer Wall shopping street and a 5-minute walk from the Jungfernsteig. The TORTUE Hamburg features 5 bars and 3 restaurants. Free WiFi is provided throughout the property. The TORTUE Hamburg was designed by Stephen Williams and Kate Hume. The individually styled rooms and suites offer scenic views of the different courtyards. All rooms at the TORTUE Hamburg offer a living room including a couch, a carpet or parquet, an extra-long box spring bed, a desk and a wardrobe, as well as sufficient storage space. The bright marble bathrooms with a walk-in shower or bathtub are equipped with high-quality in-house cosmetic products. With such a central location, the TORTUE Hamburg allows direct access to some of Hamburg’s main landmarks. The Gänsemarkt, St. Michaelis Church and the Inner Alster Lake are all within a 10-minute walk while the Mönckebergstraße shopping street is an 11-minute walk away. The nearest airport is Hamburg Airport, 5.6 mi from the property.

TORTUE Hamburg is located in Hamburg.

This 126 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Balcony/Terrace, Child Friendly, Parking, and several others. This is a 5 star rated property and has over 1847 reviews with the average score of 9.3 . Coming to Hamburg and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 126 Bedrooms Hotel if you want to learn more about this PerfectforWeddings place in Hamburg. These details are authentic, as they are provided by our partner, booking.com.

This TORTUE Hamburg in Hamburg is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “TORTUE Hamburg”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

  • Air Conditioner
  • Parking
  • Pet Friendly
  • Designated Smoking Area
  • Wheelchair Accessible
  • Balcony/Terrace
  • Accessibility
  • Security/Safety
  • Business Services
  • Wellness Facilities
  • Fireplace/Heating
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry

Policies

Check-in The minimum age for check-in is 18
Cancellation policy Non refundable
Pet Policy Pets are allowed and charges may apply.
Other Policy Please note that it is recommended to book a table in the restaurant in advance. contact details can be found on the booking confirmation.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

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Reviews

NL011, Serbia Sep 26, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Hotel position Front desk Room service Cleaning staff Brasserie Bathroom Air Condition
Negative: Slow service in Brasserie for breakfast Bed duvet too narrow Pillows ultra soft (there should be hard pillow as well)
Simona, Germany Aug 12, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: business
Farhad, Belgium Aug 12, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: Perfection and class.
Valentin, Germany May 5, 2025 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Positive: - Most of the staff were very pleasant & polite - size of the bathtub - firmness of the mattress and couch - breakfast - rooftop garden
Negative: - some of the staff weren't that polite - several issues settling the bill, aka being billed too much and credit cards not being accepted due to issues with the hotel's processing system - room had several issues: too hot (blankets & temperature even with ac), bathtub stained, walls had dark markings, noise through closed windows very noticeable) - pastries in the brasserie were dry and stale
Summary: Not really worth the money
Sir Steven, Ireland Aug 18, 2024 07:00:00 AM
Reviewer Type: Solo Traveller
Travel Purpose: business
Positive: Central and well appointed
Negative: Too dark and gloomy lighting: I find the lighting system in the room itself confusing and not intuitive
Summary: Great hotel, wonderful bistro, best location
scott eck, USA Aug 15, 2024 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure
Positive: Very cool location with beautiful grounds and helpful staff.
Summary: Beautiful hotel and grounds with helpful staff in a great location
Thomas, Germany May 2, 2024 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Teresa, United Kingdom Apr 8, 2024 07:00:00 AM
Reviewer Type: Couple
Travel Purpose: leisure
Cindy, USA Apr 7, 2024 07:00:00 AM
Reviewer Type: Family With Children
Travel Purpose: leisure

FAQ's

Is this TORTUE Hamburg pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at TORTUE Hamburg?

Check-in time for TORTUE Hamburg starts counting from 4:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the TORTUE Hamburg have a swimming pool?

No, this TORTUE Hamburg does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in TORTUE Hamburg?

Best-rates for the TORTUE Hamburg starts from $234 per night with includes Parking, Designated Smoking Area, Wellness Facilities, Bar, Guest Services, Breakfast, Accessibility, Security/Safety, Fireplace/Heating, Restaurant, Toiletries, Laundry, Air Conditioner, Wheelchair Accessible, Business Services, Entertainment, Internet, Kitchen, Pet Friendly, Balcony/Terrace, Child Friendly with all other amenities. Perfect for Weddings is committed to ensuring every guest experiences a comfortable and extraordinary stay, whether planning a romantic getaway, a honeymoon, a pet-friendly stay, or celebrating with the entire wedding party.

Is TORTUE Hamburg a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the TORTUE Hamburg wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the TORTUE Hamburg is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the TORTUE Hamburg?

Based on the information reported by the owner or manager, the TORTUE Hamburg indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for TORTUE Hamburg?

Based on the information reported by the owner or manager, details for the cancellation policy for the TORTUE Hamburg are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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