The Crystal VAYA Unique | Hotel in Obergurgl

| 8.8 (90 Reviews) | 1 Bathroom

Hotel in Gurgl, Obergurgl

Ski into The Crystal VAYA Unique, where you can enjoy a drink at the bar/lounge, eat a meal at the restaurant, and enjoy comforts including an indoor pool and a full-service spa.
The Crystal VAYA Unique offers 99 accommodations with minibars and laptop-compatible safes. 32-inch LCD televisions come with digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include ski-in/ski-out access, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Parking
Pool
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in Check-in start time: 3:00 pm; check-in end time: 8:00 pm minimum check-in age: 18

Check-out Check-out before 10:00 am late check-out fee: eur 50 late check-out subject to availability

Payment Policy Fee for buffet breakfast: approximately eur 21 for adults and eur 21 for children self parking fee: eur 16 per night pet fee: eur 30 per pet, per night late check-out fee: eur 50 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome.

Pet Policy Pets allowed for an extra charge of eur 30 per pet, per night specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

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Reviews

Patrick Jul 4, 2026 09:09:51 PM

Summary: We have just finished a 5-day stay in a suite at Vaya The Crystal. We visited the hotel two years ago and were so impressed that we decided to return, this time with our child. Unfortunately, our recent experience did not live up to the high standards we remembered. The issues began upon arrival. We were directed to use the hotel’s underground parking garage, which was so steep that our car’s undercarriage scraped against the concrete. While the hotel helped us find an alternative spot afterward, we were left with a scratch under the car, which was a very poor start to our holiday. When we arrived at our suite, we were met with a foul smell coming from the bathroom drains. It took a full 24 hours before the smell dissipated enough for us to feel comfortable in the room. Furthermore, basic amenities were missing: there were no slippers provided, and the complimentary bottle of water, which we had enjoyed during our previous visit, was no longer available. On a positive note, the breakfast was excellent, and the spa facilities met our expectations, as did the room itself once the initial issues were resolved. However, considering Vaya The Crystal is a 4.5-star hotel, one expects the basics to be handled with care—from functional room amenities to safe parking facilities. We had high hopes for another fantastic stay, but this time, the overall quality simply did not reflect the hotel's status or price point.

Nina Apr 12, 2026 08:23:21 PM

Summary: Not quite a 4-star experience. A beautiful property and nice rooms, but let down by poor housekeeping and disappointing evening meals in particular for children. Lacking the Austrian charm that we would expect and enjoy on a skiing holiday.

Petr Jan 3, 2026 11:12:09 PM

Summary: Very clean room, lovely staff, ski-in/ski-out.

sajid Dec 31, 2025 03:42:15 AM

Summary: Big rooms great service

Olivia Dec 30, 2025 01:03:38 AM

Summary: Room was good, pool was excellent and breakfast was also great. The waitress we had at dinner each night was also fantastic. Good location next to one of the ski lifts. Downsides were the temperate of the room, it seems even though there is a thermostat it takes several days to get to temperature and ironically it was just way too hot, until about day 4 of our stay. Also not impressed with being charged so much for tap water, the restaurant in town charged half as much, and when it’s half board it’s a bit surprising really.

lee Apr 22, 2025 03:12:11 PM

Summary: Review: VAYA Obergurgl I’ve stayed at VAYA Obergurgl a couple of times now, and while the hotel remains completely sufficient for what you need—clean, comfortable, and well-located—I can’t help but feel the quality has dipped, particularly when it comes to the dining experience. The food just doesn’t quite meet the standard it once did, which is a bit disappointing. Still a solid option, but not quite as polished as it used to be.

Oskar Mar 29, 2025 12:51:11 AM

Summary: We very much enjoyed our stay here. Staff at the reception, bar and restaurant were outstanding. The breakfast and dinner were both generous and had a wide selection. The ski storage area and the easy access to the lift were fantastic. The only two things that could be improved are the wine selection in the bar and raising the temperature a bit in the outside warm pool

Veronica Mar 26, 2025 08:59:55 AM

Summary: This hotel was perfect for our family ski trip!! The apres-ski facilities were wonderful -- pool, hot tub, sauna and steam room. (The water temperature in the hot tub needed to be warmer though.) The breakfast and evening meals far exceeded our expectations -- wonderful table service, great variety, and lots of healthy vegetarian and vegan options. Every member of staff was superb -- polite, professional, friendly, and fun!

Bryden Mar 22, 2025 12:39:26 PM

Summary: If you want to spend the money, this place is fantastic.

Jolanta Feb 21, 2025 02:02:01 AM

Summary: The hotel itself is wonderful. The room was clean, spacious, modern and comfortable with a beautiful view of the snowy mountains. The staff were attentive and friendly. My only recommendations would be for the indoor pool to be warmer and for more variety for children’s dinners.

FAQ's

Is this The Crystal VAYA Unique pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Crystal VAYA Unique have a swimming pool?

Yes, this The Crystal VAYA Unique has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Crystal VAYA Unique?

Best-rates for the The Crystal VAYA Unique starts from $203 per night with includes Parking, Pool, TV, Wheelchair Accessible, Accessibility, Security/Safety, Business Services, Bedding/Linens, Skiing, Wellness Facilities, Spa, Fireplace/Heating, Restaurant, Bar, Toiletries, Guest Services, Breakfast, Child Friendly, Hot Tub, Internet, Kitchen, Laundry with all other amenities. Perfect for Weddings is committed to ensuring every guest experiences a comfortable and extraordinary stay, whether planning a romantic getaway, a honeymoon, a pet-friendly stay, or celebrating with the entire wedding party.

Is The Crystal VAYA Unique a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Crystal VAYA Unique wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Crystal VAYA Unique is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Crystal VAYA Unique?

Based on the information reported by the owner or manager, the The Crystal VAYA Unique indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Crystal VAYA Unique?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Crystal VAYA Unique are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $203