Mercure Nairobi Upper Hill | Hotel in Nairobi

| 8.8 (192 Reviews) |  1 Bathroom
Nairobi Upper Hill Hotel | Mercure Nairobi Upper Hill

Hotel in Nairobi Upper Hill, Nairobi

This smoke-free hotel features a restaurant, 24-hour room service, and conference space. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Housekeeping is available on request.
Mercure Nairobi Upper Hill offers 44 air-conditioned accommodations with minibars and safes. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Amenities

  • Air Conditioner
  • Parking
  • Pool
  • TV
  • Wheelchair Accessible
  • Accessibility
  • Transportation/Shuttle
  • Security/Safety
  • Business Services
  • Bedding/Linens
  • Wellness Facilities
  • Restaurant
  • Bar
  • Toiletries
  • Guest Services
  • Entertainment
  • Eco Friendly
  • Breakfast
  • Child Friendly
  • Internet
  • Kitchen
  • Laundry

Policies

Check-in
Check-in Check-in time starts at 2 pm contactless check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out Check-out before 11:00 am contactless check-out available
Payment Policy
Payment Policy Fee for buffet breakfast: approximately usd 30 per person fee for wired internet in public areas: usd 2.5 per day (rates may vary) airport shuttle fee: usd 35 per person (one-way) rollaway bed fee: usd 3740 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Child Policy
Child Policy Children are welcome. rollaway/extra beds are available for usd 3740 per night. free cribs (infant beds)!
Pet Policy
Pet Policy No pets or service animals allowed
Other Policy
Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)

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Reviews

Natalie May 16, 2026 05:34:18 PM
Summary: Breakfast was great, the room large and comfortable and the gym was nice. I was impressed by management as I had a not great dinner experience for room service and they apologised, sent up a fruit basket and the Head of Food and Beverage found me the following day to personally hear my feedback and apologise. Overall great stay!
WILLIAM Jan 17, 2026 07:07:52 PM
Summary: The cleanliness is top Staff very friendly Customer care is 100%
barry Nov 26, 2025 01:31:28 PM
Summary: Brilliantly located staff amazing helpful and freindly
lucio Nov 16, 2025 01:58:17 AM
Summary: Great hotel
Joan Oct 16, 2025 05:53:08 PM
Summary: Josephine and Oscar were standouts. The service was universally professional and warm. Nice job.
Jayne Aug 8, 2025 10:40:29 AM
Summary: I booked this hotel but didn’t stay as I was upgraded to the Pullman next door due to building works.
Iman Jul 18, 2025 10:44:13 PM
Summary: It was great.
mehmet Jun 25, 2025 07:04:45 PM
Summary: Classical Accord Hotels . Always the best and clean as standard!. The best thing by Mercure and Pullman Hotels are the hospitality and quick supports for anything any time.
richard Dec 2, 2024 05:05:44 PM
Summary: Its ok
Susan Jun 28, 2024 04:48:33 PM
Summary: Good facilities for a work trip. Staff very kind and helpful.

FAQ's

Is this Mercure Nairobi Upper Hill pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Mercure Nairobi Upper Hill have a swimming pool? 

Yes, this Mercure Nairobi Upper Hill has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mercure Nairobi Upper Hill? 

Best-rates for the Mercure Nairobi Upper Hill starts from $149 per night with includes Air Conditioner, Parking, Pool, TV, Wheelchair Accessible, Accessibility, Transportation/Shuttle, Security/Safety, Business Services, Bedding/Linens, Wellness Facilities, Restaurant, Bar, Toiletries, Guest Services, Entertainment, Eco Friendly, Breakfast, Child Friendly, Internet, Kitchen, Laundry with all other amenities. Perfect for Weddings is committed to ensuring every guest experiences a comfortable and extraordinary stay, whether planning a romantic getaway, a honeymoon, a pet-friendly stay, or celebrating with the entire wedding party.

Is Mercure Nairobi Upper Hill a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mercure Nairobi Upper Hill wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Mercure Nairobi Upper Hill is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mercure Nairobi Upper Hill? 

Based on the information reported by the owner or manager, the Mercure Nairobi Upper Hill indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mercure Nairobi Upper Hill? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Mercure Nairobi Upper Hill are as follows: Cancellation Policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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