Holiday Inn Express Surprise by IHG | Hotel in Surprise

9.4 (1017 Reviews) | 1 Bathroom

Surprise Hotel | Holiday Inn Express Surprise by IHG

Hotel in Surprise

Hotel in Surprise with free breakfast and a 24-hour fitness center
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space.
Holiday Inn Express Surprise by IHG offers 115 air-conditioned accommodations with MP3 docking stations and safes. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner
Parking
Pool
TV
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Toiletries
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Policies

Check-in Check-in start time: 3:00 pm; check-in end time: 2:00 am early check-in subject to availability late check-in subject to availability minimum check-in age: 21

Check-out Check-out before 11 am contactless check-out available express check-out available late check-out subject to availability

Payment Policy Rollaway bed fee: usd 10.0 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. rollaway/extra beds are available for usd 10.0 per night. free cribs (infant beds)!

Pet Policy Pets not allowed (service animals are welcome, and are exempt from fees)

Other Policy Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of clean promise (ihg)

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Reviews

Robert Aug 31, 2025 03:44:08 PM

Summary: Had to book a room last minute and got in late. The folks at the front desk were awesome. Helpful and courteous.

Frederick Aug 20, 2025 11:30:31 PM

Summary: Initial room's air conditioning was so loud it was interrupting our sleep. The front desk clerk gave us a different room which was perfect. Problem averted. The noisy room was 215.

Paul Aug 17, 2025 12:24:33 AM

Summary: The bed was comfortable, however, next time my wife and I will bring our own pillows. The pillows are very uncomfortable. Not much support. The room was very clean, the staff was pleasant and friendly, and overall it was a very nice stay.

Aug 10, 2025 05:35:56 AM

Summary: Check your bedding. We were so tired that we just slept. In the morning we discovered the bedding was not clean with blood on the bedding and sheets and pubic hairs on the sheets. My kids slept on top of bedding, luckily.

sean Jul 29, 2025 08:22:46 AM

Summary: Friendly staff and very good breakfast options. Room is comfortable and plenty of parking. Just be prepared to pay a $75 a night (hold) for incidentals.

James Jul 18, 2025 06:10:51 AM

Summary: Staff was very kind and professional . Clean , quiet and comfortable stay .

Carolina Jun 27, 2025 02:21:54 AM

Summary: It was a good stay. Rooms are spacious. The pool is small. Front desk personnel very helpful.

Mark Jun 17, 2025 07:23:14 AM

Summary: The staff was very friendly and helpful. We arrived early and were hoping to be able to get a room so our things would not cook in the Phoenix heat in our car. Delaney was very helpful and was able to check us in early. The hotel is in a great area for walking around in the morning. Close to a park with a lake and library. We felt very safe in the area as it is close to many public areas in the Surprise area. Lots of nearby eating places and a nice hotel. We will stay there again on future visits.

Eric Jun 16, 2025 03:11:18 AM

Summary: The property was very clean! The staff was very friendly.

Candice Jun 15, 2025 07:09:26 PM

Summary: It was nice and quiet plus the rooms were very clean. The front desk staff were helpful and polite. Great stay all around.

FAQ's

Is this Surprise hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Surprise hotel have a swimming pool?

Yes, this Surprise hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Surprise hotel?

Best-rates for the Surprise hotel starts from $121 per night with includes Air Conditioner, Parking, Bedding/Linens, Breakfast, Internet, Kitchen, Laundry, TV, Security/Safety, Business Services, Child Friendly, Hot Tub, Wellness Facilities, Fireplace/Heating, Toiletries, Guest Services, Pool with all other amenities. Perfect for Weddings is committed to ensuring every guest experiences a comfortable and extraordinary stay, whether planning a romantic getaway, a honeymoon, a pet-friendly stay, or celebrating with the entire wedding party.

Is Surprise hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Surprise hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Surprise hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Surprise hotel?

Based on the information reported by the owner or manager, the Surprise hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Surprise hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Surprise hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $121