citizenM Boston Back Bay | Hotel in Boston

| 9.4 (2140 Reviews) | 1 Bathroom

Back Bay West Hotel | citizenM Boston Back Bay

Hotel in Back Bay West, Boston

Hotel with a restaurant, steps from Newbury Street
Along with a restaurant, this smoke-free hotel has a 24-hour fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area, and a microwave in a common area.
Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, complimentary toiletries, and hair dryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes, and phones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

Amenities

Air Conditioner
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Policies

Check-in Check-in time starts at 2:00 pm express check-in available minimum check-in age: 18

Check-out Check-out before 11:00 am express check-out available late check-out fee: usd 69 late check-out subject to availability

Payment Policy Fee for buffet breakfast: approximately usd 20 per person late check-out fee: usd 69 (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Child Policy Children are welcome. kids stay free! one child 10 years old or younger stays free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Pet Policy Pets not allowed

Other Policy Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges long-term renters welcome noise-free guestrooms cannot be guaranteed onsite parties or group events are strictly prohibited safety features at this property include a carbon monoxide detector, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and debit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property uses eco-friendly cleaning products

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Reviews

Julie Dec 15, 2025 07:34:02 AM

Summary: The room was extremely clean, which made it a great place to come back to each night. We were in town for a family funeral and every staff member was extremely compassionate and kind. After an exhausting week, we appreciated the deep sleep we had because of the blackout blinds and the very comfortable bed.

Vicki Dec 12, 2025 04:09:31 AM

Summary: We had a great stay. The location was perfect, bed was super comfy and bar area great to rewind in at the end of the day.

Emily Dec 9, 2025 01:14:40 AM

Summary: Nice space with the "living room" and rooftop, good location in Boston

adarsh Dec 8, 2025 01:34:26 AM

Summary: Everything amazing, just suggestion: small bottled water or even a plastic cup to drink water in the room would have been even more amazing.

SANGMOON Dec 5, 2025 04:07:03 AM

Summary: good

Stacey Nov 30, 2025 01:33:15 AM

Summary: No frills hotel in the perfect location 💗

John Nov 29, 2025 04:30:04 AM

Summary: Views were spectacular, lobby/bar was fun. Good location. Zen ambience with iPad is cool. Water temperature for showers was not hot hot enough and water pressure was low. Not enough towels.

No'a Nov 28, 2025 08:18:13 AM

Summary: Really great hotel for when you're coming in from an international flight, but need to be bright and cheery and fresh the next morning. Simple accommodation, but the bed (firm!), blackout curtains, and light-and-sound alarm will have you sleeping like a log and waking up like a fresh little flower. If anything could be improved, I'd say more water pressure, hotter water in the shower, but in a big building that's a substantial investment. Nice little walk from most things with social transit access, too.

Teresa Nov 27, 2025 12:05:15 PM

Summary: This was such an enjoyable stay. The hotel is transitioning into a Marriot Bonvoy. I hope it doesn't change. The room was clean and well-designed. The breakfast was fantastic. I loved the tea choices. The areas to sit and work were amazing. The staff were friendly and helpful. Great location to the convention center. Really, one of my favorites of all time!

Dorina Nov 25, 2025 10:16:54 PM

Summary: Very clean room; the whole hotel had a nice vibe to it.

FAQ's

Is this citizenM Boston Back Bay pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the citizenM Boston Back Bay have a swimming pool?

No, this citizenM Boston Back Bay does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in citizenM Boston Back Bay?

Best-rates for the citizenM Boston Back Bay starts from $118 per night with includes Kitchen, Air Conditioner, Wheelchair Accessible, Accessibility, Bedding/Linens, Wellness Facilities, Bar, Internet, Laundry, Security/Safety, Restaurant, Guest Services, Breakfast, Child Friendly with all other amenities. Perfect for Weddings is committed to ensuring every guest experiences a comfortable and extraordinary stay, whether planning a romantic getaway, a honeymoon, a pet-friendly stay, or celebrating with the entire wedding party.

Is citizenM Boston Back Bay a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the citizenM Boston Back Bay wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the citizenM Boston Back Bay is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the citizenM Boston Back Bay?

Based on the information reported by the owner or manager, the citizenM Boston Back Bay indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for citizenM Boston Back Bay?

Based on the information reported by the owner or manager, details for the cancellation policy for the citizenM Boston Back Bay are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability

Nightly rates from:

US $118